A refund request can be made in cases in which the account had been deposited into, but no orders were executed by the client.
In this case, the same method of payment used for the deposit will be used for the refund. The refund will be for the full amount, less any applicable fees or dues including but not limited to wire fees.
Refunds and all other funding requests will be treated as WITHDRAWALS and will be processed using those methods and procedures as described in the Customer Agreement.
You may initiate a Withdrawal from your account management platform.